Privacy Policy

Last Updated: 30 May, 2026

At 'Riva', 'Riva Coils',' Riva Air', 'Riva Air Solutions', we are committed to protecting the privacy and security of our customers, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [rivacoils.com], request a quote, or interact with our engineering and manufacturing services.

1. Information We Collect


We collect various types of information in order to provide you with the best possible service and to improve our website and products. This includes:

  • Identity & Contact Data: Name, job title, company name, email address, phone number, and physical factory/office address.

  • Technical Engineering Data: Blueprints, custom measurements, row/fin specifications, HVAC system requirements, and original equipment manufacturer (OEM) part details that you submit through our quote inquiry forms.

  • Usage & Device Data: IP address, browser type, operating system, and data about how you navigate and use our website.

2. How We Use Your Information


We use the information we collect for various purposes, including:

  • To process, engineer, and manufacture your custom AHU coil orders.

  • To communicate with your procurement or engineering teams regarding order status or design clarifications.

  • To maintain, improve, and secure our website performance.

  • To comply with legal, tax, and industrial manufacturing regulations.

3. Data Protection and Security


We take the security of your information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information


We respect your privacy and do not sell, rent, or trade your personal or business data to third parties. We may only share information in the following limited circumstances:

  • Service Providers: Trusted logistics partners, raw material suppliers, or IT support vendors who assist us in manufacturing and delivering your products (subject to strict confidentiality agreements).

  • Legal Compliance: When required by law, government authorities, or judicial proceedings to comply with statutory obligations.

5. Cookies and Tracking Technologies


Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and gather demographic information. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of our website and your ability to request quotes or access certain features.

6. Your Rights


Depending on your location, you have the right to:

  • Request access to the personal and business data we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the deletion of your data, provided it does not conflict with active commercial transactions, tax compliance, or legal retention laws.

7. Changes to These Terms


We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

8. Contact Us


If you have any questions about these Terms and Conditions, please contact us at:

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